In order to provide our customers with satisfaction, our Web-site has been developed to ensure that as far as possible what is displayed and delivered to you is a true representation of the product. Paper size and image sizes are specified and the images shown are first generation digital scans and digital photographs.

As a measure of the confidence we have in the quality of products we display on our site we offer a refund policy which is subject to the following terms and conditions;

1. All returns require Return Merchandise Authorisation. If you wish to return an item you must e-mail our customer services staff at customer_services@artisat.com to receive an authorisation code for your return. Please write this number on the Return Label that will be enclosed for return shipping. Without the Return Label and authorisation code the package will not be accepted.

2. The returned item must be returned by registered mail as a record of return despatch and receipt.

3. The returned item must be undamaged and include with it all of its original packaging and any additional information (certificates or insurance valuations).

4. Upon receipt of the item Artisat will refund the full purchase price of the item. Refunds will be charged back to the customers credit card account or in the case of Special Transaction Arrangements, in the same manner the initial transaction was made.

Should you have any questions regarding the return of an item please e-mail customer_services@artisat.com

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